Google Hangouts is being upgraded to Google Chat. If you use Google Chat, visit the Google Chat help center.

Make a phone call with classic Hangouts

If you’re in the US, you can continue to make phone calls by upgrading to Google Voice. If you have classic Hangouts calling credit, you can request a refund of your eligible credit.

Classic Hangouts is being replaced by Google Chat for everyone. You are no longer able to use classic Hangouts on most platforms. Learn about the switch from classic Hangouts to Google Chat.

Request a refund:

  • You can ask for a refund for classic Hangouts calls and balances within 6 months of your original purchase. 
  • Google Pay emails the account holder to confirm the refund amount.
  • Google Pay sends eligible Google Voice or classic Hangouts refunds to the original form of payment.
  • If an earlier refund doesn’t go through, Google Pay emails you information on how to resolve those issues.

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