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Make a call with Hangouts

You can make international and domestic phone calls using Hangouts.

Before you start

Note: You cannot place or receive emergency service calls in Hangouts.

  • Check the system requirements for Hangouts.
  • Connect a microphone and speakers (if your computer doesn't already have them), and make sure they have the latest software.
  • Almost all calls to the U.S. and Canada are free from all countries where Hangouts calling is available. A few U.S. and Canadian destinations will cost 1 cent per minute (USD), or the listed rate for your local currency. Calls to destinations outside of the U.S. are at low rates, but calling isn’t available to all locations.
  • To receive calls, text messages, and voicemails in Hangouts, you need to have a Google Voice or Project Fi account, which are currently only available in the U.S. 
  • Internet Explorer, Firefox & Safari browsers: Download and install the latest version of the Hangouts plugin.

Allow Hangouts to use your microphone

Chrome users

Hangouts phone calls need to use your computer's microphone so you can start your call.

If you're using a work, school, or other account that does NOT end in @gmail.com: You might need to download and install the latest version of the Hangouts plugin.

Allow microphone access

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the Call tab Call.
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension by clicking Dialpad Dialpad.
  3. A message will appear at the top of the browser window to access your computer's microphone.
  4. Click Allow. You only need to do this once. The Chrome browser will remember your choice for future Hangouts.
    • Recording Recording: The video call is using your camera and microphone.
    • Video camera Video camera: The video call is allowed to use your camera and microphone.

Change setting to allow access

If you don't see the Allow option, or if you previously clicked Block but changed your mind, you can change a setting to let Hangouts use your microphone.

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the Call tab Call.
    • Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    • Click the phone number or person's name that you want to call.
    • If you are calling a phone number that has an extension, enter the extension using the dialpad Dialpad.
  3. To the right of the web address, click the Disallowed media icon Disallowed media.
  4. Click Always allow https://plus.google.com to access your camera and microphone.
  5. Click Done. The phone call will automatically connect. If you don't see the call refresh, exit and re-enter the call.
Firefox users

Hangouts phone calls need to use your computer's microphone so you can start your call.

Step 1: Install the Hangouts plugin

  1. On your computer, open the Hangouts plugin page.
  2. Click Download Plugin.
  3. Open and install the plugin.

Step 2: Allow microphone access

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the Call tab Call.
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension by clicking Dialpad Dialpad.
  3. A message will appear at the top of the browser about your computer's microphone.
  4. At the top left of the phone call window, click Firefox plugin icon Firefox plugin.
  5. Run the Hangouts plugin by clicking Activate.
  6. Choose a setting for the Hangouts plugin:
    • Activate now: Allow the plugin to work for this call, and ask again for future calls.
    • Always activate: Allow the plugin to work for this call and for future calls.
  7. Reload the phone call window.

Change setting to allow activation

If you don't see the Activate option, or if you previously clicked Never activate but changed your mind, you can change a setting to let Hangouts use your microphone.

  1. In Firefox, click the menu button.
  2. Click Add-ons and then Plug-ins.
  3. Find the Hangouts plugin. It may be labeled “Google Talk Plugin and Google Talk Plugin Video Renderer.”
  4. Choose Always activate.
Safari users

Hangouts phone calls need to use your computer's microphone so you can start your call.

Step 1: Install the Hangouts plugin

  1. On your computer, open the Hangouts plugin page.
  2. Click Download Plugin.
  3. Open and install the plugin.

Step 2: Allow microphone access

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the Call tab Call.
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension by clicking Dialpad Dialpad.
  3. A message will appear at the top of the browser window about your computer's microphone.
  4. Click Trust.
  5. Reload the phone call window.

Change setting to allow trust

If you don't see the Trust option, or if you previously clicked Cancel but changed your mind, you can change a setting to let Hangouts use your microphone.

  1. In Safari, click Preferences.
  2. Open Security and then Manage website settings.
  3. Find the Hangouts plugin. It may be labeled “Google Talk Plugin and Google Talk Plugin Video Renderer.”
  4. Click Allow.

Make a phone call

  1. Open Hangouts at hangouts.google.com or in Gmail.
  2. Click the Call tab Call.
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension by clicking Dialpad Dialpad.

If you're in a Hangouts conversation with someone, you can call them right away. At the top of the Hangouts conversation window, click Call Call.

To end a call, close the Hangout window, or click End call End call.

Maximum call length
  • Free calls: The call will end after 3 hours. If there is a pending update to Google's servers, the call may end after 2 hours.
  • Paid calls: The call will end if you have run out of calling credit.
Outbound Caller ID

When you make a call in Hangouts, the number will be shown as "unknown" on the Caller ID, and you won't be able to receive phone calls back to your number.

However, if you make a call through Hangouts with a Google Voice account, your Google Voice number will be displayed on the Caller ID.

Call history

You can view your call history for phone calls made through Hangouts or Google Voice calls in Hangouts. If you have a Google Voice number, your call history will also show calls made to and from your Google Voice number.

  1. Open Hangouts at hangouts.google.com or in Gmail.
  2. Click the Call tab Call.
  3. Next to the search box, click Add credit .
  4. Google Voice will open, where you can view your complete call history.
Hangouts Chrome extension or app
  1. Open the Hangouts Chrome extension or app.
  2. At the top left, click New conversation.
  3. To the right of the search box, click Call Call.
  4. Next to the search box, click Add Add.
  5. Google Voice will open, where you can view your complete call history.

Related links

Brenna is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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