Make a call through Hangouts from your computer

You can make calls through Hangouts at hangouts.google.com, in Gmail, in Inbox by Gmail, in Google+, in Google Contacts, in the Hangouts Chrome extension, and in the Hangouts Chrome app.

On mobile? Make calls from the Hangouts app on Android or iOS devices.

Before you start your first phone call

Note: You cannot place or receive emergency service calls in Hangouts.

  • Check the system requirements for Hangouts.
  • Connect a microphone and speakers (if your computer doesn't already have them), and make sure they have the latest software.
  • Almost all calls to the U.S. and Canada are free from all countries where Hangouts calling is available. A few U.S. and Canadian destinations will cost 1 cent per minute (USD), or the listed rate for your local currency. Calls to destinations outside of the U.S. are at low rates, but calling isn’t available to all locations.
  • To receive calls, text messages, and voicemails in Hangouts, you need to have a Google Voice account, which is currently only available in the U.S. 
  • Internet Explorer, Firefox & Safari browsers: Download and install the latest version of the Hangouts plugin.

Allow Hangouts to use your microphone

Chrome users

Hangouts phone calls need to use your computer's microphone so you can start your call.

If you're using a work, school, or other account that does NOT end in @gmail.com: You might need to download and install the latest version of the Hangouts plugin.

Allow microphone access

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the phone tab .
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension using the dialpad Dial pad icon.
  3. A message will appear at the top of the browser window to access your computer's microphone.
  4. Click Allow. You only need to do this once. The Chrome browser will remember your choice for future Hangouts.
    • When the call is using your microphone, Chrome will show the recording icon Red circle and the video camera icon Video camera in Chrome.

Change setting to allow access

If you don't see the Allow option, or if you previously clicked Block but changed your mind, you can change a setting to let Hangouts use your microphone.

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the phone tab .
    • Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    • Click the phone number or person's name that you want to call.
    • If you are calling a phone number that has an extension, enter the extension using the dialpad Dial pad icon.
  3. At the top right of the browser window, click the disallowed media icon Video camera with X in Chrome.
  4. Click Always allow https://plus.google.com to access your camera and microphone.
  5. Click Done. The phone call will automatically connect. If you don't see the call refresh, exit and re-enter the call.
Firefox users

Hangouts phone calls need to use your computer's microphone so you can start your call.

Step 1: Install the Hangouts plugin

  1. On your computer, open the Hangouts plugin page.
  2. Click Download Plugin.
  3. Open and install the plugin.

Step 2: Allow microphone access

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the phone tab .
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension using the dialpad Dial pad icon.
  3. An error message will appear at the top of the browser about your computer's microphone.
  4. At the top left of the browser window, click the gray block icon .
  5. Run the Hangouts plugin by clicking Activate..
  6. Choose a setting for the Hangouts plugin:
    • Activate now: Allow the plugin to work for this call, and ask again for future calls.
    • Always activate: Allow the plugin to work for this call and for future calls.
  7. Reload the browser window.

Change setting to allow activation

If you don't see the Activate option, or if you previously clicked Never activate but changed your mind, you can change a setting to let Hangouts use your microphone.

  1. In Firefox, click the menu button.
  2. Click Add-ons > Plug-ins.
  3. Find the Hangouts plugin. It may be labeled “Google Talk Plugin and Google Talk Plugin Video Renderer.”
  4. Choose Always activate.
Safari users

Hangouts phone calls need to use your computer's microphone so you can start your call.

Step 1: Install the Hangouts plugin

  1. On your computer, open the Hangouts plugin page.
  2. Click Download Plugin.
  3. Open and install the plugin.

Step 2: Allow microphone access

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the phone tab .
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension using the dialpad Dial pad icon.
  3. An error message will appear at the top of the browser window about your computer's microphone.
  4. Click Trust.
  5. Reload the browser window.

Change setting to allow trust

If you don't see the Trust option, or if you previously clicked Cancel but changed your mind, you can change a setting to let Hangouts use your microphone.

  1. In Safari, click Preferences.
  2. Open Security > Manage website settings.
  3. Find the Hangouts plugin. It may be labeled “Google Talk Plugin and Google Talk Plugin Video Renderer.”
  4. Click Allow.

Make a phone call

  1. On your computer, open Hangouts at hangouts.google.com.
  2. Click the phone tab .
    1. Type a phone number or name in the search box. If you're placing an international call, select the country code by clicking the flag drop-down menu or by typing it into the search box (for example, +55 for Brazil).
    2. Click the phone number or person's name that you want to call.
    3. If you are calling a phone number that has an extension, enter the extension using the dialpad Dial pad icon.

If you're in a Hangouts conversation with someone, you can call them right away. At the top of the Hangouts conversation window, click the phone icon .

To end a call, close the Hangout window, or click the call end icon Call end icon .

Maximum call length
  • Free calls: The call will end after 3 hours. If there is a pending update to Google's servers, the call may end after 2 hours.
  • Paid calls: The call will end if you have run out of calling credit.

Cost

If your call isn't free, you can buy calling credit to connect your call. You can check the international rates and see your remaining balance before purchasing credit for a call.

Refunds

You can request refunds for calls through the Google Voice billing page.

Caller ID for calls placed in Hangouts

When you make a call in Hangouts, the Caller ID will show the number as "unknown," and you can't receive phone calls back to your number.

But if you make a call through Hangouts with a Google Voice account, your Google Voice number will display on the Caller ID.

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Megan is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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