The plugin won't install

If you're having trouble installing the Hangouts plugin, or are receiving a message asking you to reinstall it, you should check to make sure your configuration is correct. 

  1. Check to make sure the Google Hangouts Plugin Video Accelerator and Google Hangouts NPAPI Plugin are enabled. If you're using Chrome you can type about:plugins in your browser to display your plug-ins.
  2. Make sure you're not using Internet Explorer 64-bit (this is a browser version that is 64 bit as opposed to 32 bit).
  3. Ensure that you don't have any "click to run" extensions enabled.

If you're still experiencing this issue after checking your configuration you can follow these steps:

  1. Refresh the browser page.
  2. Close any running Google Hangouts plugin processes.
  3. Close all open and running browser processes.
  4. Restart your computer.
  5. Uninstall and then reinstall the plug-in.
  6. Try a different browser.


Megan is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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