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The Hangouts plugins won't install

If you're having trouble installing the Hangouts plugin, or you're receiving a message asking you to reinstall it, check to make sure your settings are right.

If you're using Chrome, you don't need the plugin. You only need the plugin if you're using Firefox, Safari, Internet Explorer, or another browser.

  1. Try to download and install the Hangouts plugin package again.
  2. Make sure the plugin is enabled.
    • Firefox: Click Menu > Tools > Add-ons > Plugins. Find the Hangouts plugins. They may be labeled as the “Google Talk Plugin" and "Google Talk Plugin Video Renderer.” Make sure the plugin is activated.
    • Safari: Click Preferences > Security > Plug-in settings. Find the Hangouts plugins. They may be labeled as the “Google Talk Plugin" and "Google Talk Plugin Video Renderer.” Make sure the plugin is allowed.
    • Internet Explorer: Click Tools  > Manage add-ons. Under "Show," click All add-ons. Find the Hangouts plugins. They may be labeled as the “Google Talk ActiveX Plugin" and "Google Talk Video Renderer.” Make sure the plugin is enabled.
  3. If you use Internet Explorer, make sure you have the 32-bit version (not 64-bit).
  4. If you use Windows 8 or newer, switch to desktop mode to allow the plugin to work.
  5. Check your browser's extensions. Turn off any that enforce "click to run."

If you're still having issues after trying the recommendations above, try these troubleshooting steps:

  1. Refresh the browser page.
  2. Close down or quit your browser, then reopen it.
  3. Restart your computer.
  4. Uninstall the Hangouts plugin, then download and install the Hangouts plugin again.
  5. Try using the Chrome browser, which doesn't require the plugin.

Brenna is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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