Use this document to replace a failed memory module in the Google Search Appliance G100. This document is for system administrators who have access to both the search appliance hardware and administrative software.
Before installation or removal of any hardware, always ensure that all data is backed up properly.
Contacting Customer Support
If you see that a memory module has failed, contact Google Customer Support to get authorization for a replacement module to be sent to you. You can choose to replace the entire Google Search Appliance rather than replacing the failed unit.
You can contact Customer Support at https://support.google.com/googleforwork/answer/142244#search. To log into the Google Cloud Technical Support web site, use the name and password included in the email sent to your primary contact who placed your order.
Replacing a Memory Module
The following illustration shows the location of the memory modules in the G100:
To replace a memory module:
- Turn off the search appliance and its attached peripherals.
- Disconnect the search appliance from its electrical outlet and peripherals.
- Open the appliance cover and remove the cooling shroud.
- Locate the failed memory module in the appropriate memory module socket.
- Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket.
- Align the new memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.
- Press down on the memory module with your thumbs until the socket levers latch into a locked position.
When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed.
- Replace the cooling shroud and close the search appliance cover.
- Reconnect the appliance to its electrical outlet and peripherals.
- Turn on the appliance and all its attached peripherals.
- Press F2 to enter the System Setup. Check the System Memory setting on the main System Setup screen. The system should have changed the value to reflect the newly installed memory. Let the system boot.