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Poor network performance and intermittent connectivity problems

Summary: Poor network performance and intermittent connectivity problems; packet loss when attempting to ping the search appliance; collisions.


Cause: Speed or duplex setting on network switch does not match settings on the search appliance.


Troubleshooting: Check search appliance interface stats in Admin Console > Administration > Network Settings > Network Interface status, or use diagnostic software to display statistics for the port on the switch that is connected to the search appliance. A large number of collisions indicates a possible speed or duplex mismatch.


Fix: Set the switch port to autonegotiate. If the switch is a Cisco Catalyst you might need to connect the search appliance to a hub that is connected to the switch.

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