Poor network performance and intermittent connectivity problems
Summary: Poor network performance and intermittent connectivity problems; packet loss when attempting to ping the search appliance; collisions.
Cause: Speed or duplex setting on network switch does not match settings on the search appliance.
Troubleshooting: Check search appliance interface stats in Admin Console > Administration > Network Settings > Network Interface status, or use diagnostic software to display statistics for the port on the switch that is connected to the search appliance. A large number of collisions indicates a possible speed or duplex mismatch.
Fix: Set the switch port to autonegotiate. If the switch is a Cisco Catalyst you might need to connect the search appliance to a hub that is connected to the switch.