Support onboarding

Audience: GSA administrators and developers

We've created a 30-minute video to help you understand our GSA Support services and use them most effectively. Our video covers these topics:

1. Working with GSA Support
   • Support levels, terms, and offerings
   • Priority and SLA
   • Support process
   • Remote access
2. Requesting support: A walk through the Google Cloud Support Portal
3. Technical documentation, training, and other resources
4. Day-to-day administrative tools

GSA Support Onboarding video

Support onboarding presentation slides