Index diagnostics error: "Cookie manager failed to complete all actions"

Summary: For one or more URLs, crawl diagnostics is showing:

Error: Cookie Manager failed to complete all actions.

Cause: The error message is either due to a connection issue between the search appliance and the SSO/authentication server, or it the issue is due to supplying incorrect credentials.

Troubleshooting Steps:

  1. Navigate to realtime diagnostics on the Content Sources > Diagnostics > Realtime Diagnostics page in Admin Console.
  2. In the Manual fetch request box enter the URL in crawl diagnostics.
  3. Compare the HTTP headers from the Manual fetch request to the headers you see in your browser when going to the same URL.

Additional Information:

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