Index diagnostics error: "Cookie manager failed to connect to the Remote Cookie Server Host"

Summary: For one or more URLs, crawl diagnostics is showing:

Error: Cookie Manager failed to connect to the Remote Cookie Server Host


Cause: The error message is due to a connection issue between the search appliance and the SSO/authentication server.


Troubleshooting Steps:

  1. Navigate to realtime diagnostics on the Content Sources > Diagnostics > Real-time Diagnostics page in Admin Console.
  2. In the Manual fetch request box enter the URL in crawl diagnostics. Observe if there is an issue, eg. timeout/ bad redirect etc.

 


Fix: Follow the troubleshooting steps to ensure that the search appliance can connect correctly to the SSO/authentication server.


Additional Information:

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