Backlog count is high (5-10k) and increasing
Summary: The Crawl and Index > Feeds page reports a large (5-10 thousand or more) and increasing value for feeds backlog.
Cause: A high backlog is likely caused by a large number of feeds being sent to the search appliance.
- Determine the number of feeds you are sending to the search appliance and how many records are contained in each feed file. Graphs on the Crawl and Index > Feeds page provide a good overview of the feed load over the last few hours.
- Stop the feed process.
- Clear the feed backlog by clicking Reset feeds. This irreversibly deletes all unprocessed feeds from the GSA.
- Start the feed process again with a lighter load and fewer feed files.
- If the backlog count is not decreasing regardless of the load please contact support as the issue is likely caused by a software problem.