Told To Create a NEW Account?

Question

I really hope the community or someone at Google Grants can clarify an issue that is completely contradicting to AD Grant rules and terms of service. Our AD account was working fine for months and then got deactivated because of a keyword that was a low quality score. We promptly removed the keyword and then we reapplied to get our account activated and finally received a reply after 25 days of patiently waited. However the reply from the AD Grant support told us that the account cannot be reactivated with no reason specified. More confusing they said to CREATE A NEW ADWORDS ACCOUNT for the nonprofit and they supposedly would switch it by disconnecting our current account and then reconnecting with the new account. This is contrary to everything I know about AD Grants that makes multiple mentions of never creating more than one AD account so I am very confused as to why this would be the case. Here is the exact email received from AD Grant support:
Hello,  please be informed that the account cannot be reactivated.
I request you to create a new account and provide the authorization to unlink the account from Google for Nonprofits account and then link it to a new account. 
To give us one time approval to make the changes that you want, please use the approval template below. You should (1) review the template carefully, (2) fill in all of the blanks, and (3) send your completed request to me by replying to this message from a Google for Nonprofit administrator email. 
It’s important to note that Google doesn’t guarantee or promise any particular results from implementing the changes you authorize.  You will be responsible for any impact these changes have on your account, including impact on your campaign performance or spending.  Be sure to monitor your account regularly so you understand what’s happening and can make campaign adjustments as necessary.
Please also note that any changes that you make in your Google Ads account while Google Ads Specialists are working on your requested changes may be lost.  You may want to wait until we have finished making your requested changes before making any changes yourself. 
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Name: {Your name}
Email: {Google for Nonprofit admin email address}
 
On behalf of my organization, {INSERT ORGANIZATION NAME AS MENTIONED ON GOOGLE FOR NONPROFITS ACCOUNT}, I give Google my approval to proceed with my request to remove the current Ad Grants account in association with our Google for Nonprofit account so that we could reapply to the program with a new account. 
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Sincerely,
Google Ad Grants Support Team