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3/7/19
"Unable to accept Terms & Conditions" Bug - Update Thread! 2 Recommended Answers 24 Replies 21 Upvotes
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Last edited 3/10/19
Hello everyone! 
 
We are currently investigating a bug that is affecting some Ad Grant accounts, where users are unable to accept the terms & conditions and move forward with the account creation process.
 
 
 
 
At the moment we do not have a timeframe to rectify this issue, but our team of engineers have marked this a priority and are working to find a solution. 
 
If your account is affected by this bug, we ask to subscribe to this thread to receive updates as they become available.
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3/7/19
UPDATE #1
 
Our engineers have found a possible solution and will be testing it this week. I will keep you informed as things progress.
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3/7/19

An alternative solution: 

- Log into the Google Ads account through an email address with Admin permissions
- Go to 'Billings & Payments' > 'Settings'
- Click to add a new payments contact
- Add the email address that you've just logged in with
- Look our for an email invitation to accept access to the payments profile - accept this when it comes through
- Once accepted, refresh the Google Ads account page, and you should now be able to accept the T&Cs
Last edited 3/7/19
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3/23/19
Could this also be affecting adsense?  I am having this same problem there.
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12/3/19
I'm having problem with the alternative solution, as I cannot add payment user in the biling setup area. I have not receive the verification email as indicated 
Pending email verification (expires December 12, 2019) 
Please advice on how to trigger resend of the pending email. Thank you!
Last edited 12/3/19
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