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Why Am I Still Being Asked for Billing Information After Approval? 0 Recommended Answers 2 Replies 4 Upvotes
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My account made it through the Ad Grants approval process and was just activated this morning. I accepted the invitation to manage the payment profile and also accepted the terms and conditions. However, I still get a message about billing when I log in that says:

Your account cannot show ads - To start running your ads, enter your billing information.

My ad campaign is marked as "inactive" and when I click the help button, it says that it is inactive until I fix my payment profile. What do I need to do to fix this without entering payment information (since the Ad Grants instructions explicitly say not to enter that information)?

Thanks for your help!
All Replies (2)
I have the same issue. I found this on another site:

"Hi there,
I’d suggest that you go to the billing section and accept the terms and conditions. Make sure that you ‘don’t’ enter any billing information - just accept the T&Cs.
Additionally, in the billing section, it should show "This Account Not Billed" or something similar.
Hope this helps!
The answer of this reply was modified by a Google Community Manager to accurately reflect recent product and content changes."

But that won't work either, I accept the T&Cs but I don't think it "goes through" since the boxes requiring billing information turn red and the system won't let me through with the acceptance of the T&Cs. So. What do I do? Anyone else?
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Please See Recommended Solution dated  11/13/19 https://support.google.com/grants/thread/2131286
Last edited 11/21/19
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