Fix an unresponsive Google TV device

If your Google TV device freezes, sticks on one screen or doesn't respond, this article can help fix the issue.

Restart your Google TV device

1. Unplug the power cable from your Google TV device.
2. Leave the device unplugged for one minute.
3. Plug the power cable back in.
4. On your remote, press the Power button.

If your TV unfreezes after you restart

To prevent another freeze, you can:

Check for app updates

1. On your TV, search for 'Google Play Store'.
2. When Google Play opens, at the top right, go to the profile icon.
3. Select Manage apps and games Updates Update all.

Tip: To update apps automatically, in the Play Store, go to Settings and select Auto-update apps.

Check for system updates

1. From the Google TV home screen, select Settings .
2. Select System About System update.
3. If an update is available, follow the on-screen instructions to install it.

Sign out and back in

1. From the Google TV home screen, select Settings Accounts and sign-in.
2. Select the profile that you want to remove Remove Remove account.
   • If there’s only one account and you remove it, the TV will factory reset automatically.
3. To add the account again, select Add account.
4. To sign in, follow the on-screen instructions.

If your TV still freezes after you restart

On most Google TV devices, you can manually reset the device to factory settings. A factory reset can take a few minutes to complete and deletes everything on your device. You need to redownload your apps and content.

The steps to factory reset a device vary by manufacturer. For example, on Chromecast with Google TV:

1. Plug the device into your TV and turn it on.
2. On the back of the device, press and hold the button. The light will blink yellow.
3. When the light turns solid white, release the button. The device will reset.

Other devices might have different reset steps. For more info, contact your device manufacturer.