Delivery options

Showing content for:  

At checkout, you can choose between home delivery and collection point. Delivery times and speeds may differ.

How it works

  • Merchants work with different delivery companies and La Poste to get your orders to you. For example, your packages may have shipping labels from Colissimo and Chronopost.
  • You’ll find a tracking number on your "Orders" page, or in the email that confirms your order is on the way. For help with your tracking information, contact our support team.
  • Merchants arrange their own deliveries, but Buy on Google will send you status updates and your receipt. Learn more about charges and VAT invoices.

Collection point availability

To choose collection point delivery at checkout, all items in an order must be eligible for delivery to a collection point. The availability of collection point delivery may also vary based on:

  • Your delivery address
  • Merchant eligibility
  • Item eligibility

Closed or full collection points

If a collection point is unexpectedly closed or full when a carrier tries to deliver an order, Colissimo will reroute the parcel to the next-best location the next day. When they do, you’ll receive an email that lets you know to check the status of the parcel, and that its collection point has changed.


For automated locker collection point delivery, you'll need your unique PIN code sent to you by SMS message.

Important: If you lose the PIN code provided, contact Colissimo to receive a new one.

For more help, contact us or visit Colissimo’s website.


Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue