As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

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Trouble checking out

If you see an error message at checkout, try the following:

  1. Keep your shipping address as concise as possible. Try moving additional information, such as your apartment or unit number, to the second line of your address
  2. Try removing and re-adding your credit card in your account in Google Pay
  3. Log out of any additional email accounts

If you continue to have trouble, our Customer Support team is happy to help. Just let them know what steps you’ve already tried, and they’ll take it from there.

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