As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

リクエストしたページは現在、お客様の言語ではご利用いただけません。ページの下部で別の言語を選択できます。または、どのウェブページでも、Google Chrome の翻訳機能を使ってその場でお好みの言語に翻訳できます。

Trouble checking out

If you see an error message at checkout, try the following:

  1. Keep your shipping address as concise as possible. Try moving additional information, such as your apartment or unit number, to the second line of your address
  2. Try removing and re-adding your credit card in your account in Google Pay
  3. Log out of any additional email accounts

If you continue to have trouble, our Customer Support team is happy to help. Just let them know what steps you’ve already tried, and they’ll take it from there.

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