As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

Trang bạn đã yêu cầu hiện không có sẵn bằng ngôn ngữ của bạn. Bạn có thể chọn ngôn ngữ khác ở cuối trang hoặc dịch nhanh mọi trang web sang ngôn ngữ mà bạn chọn bằng cách sử dụng tính năng dịch được tích hợp sẵn trong Google Chrome.

Order issues: Missing, damaged, or incorrect items

If you have missing, damaged, or incorrect items, contact Google Shopping support.

United States
  • Missing items: Report what you didn’t get.
  • Damaged items: Send a photo and a brief description.
  • Incorrect items: Tell us what you ordered and what you received instead.
In some cases, you may be asked to return the item. Learn how to return an order.
France
  • Missing items: Report what you didn’t get.
  • Damaged items: Send a photo and a brief description.
  • Incorrect items: Tell us what you ordered and what you received instead.
In some cases, you may be asked to return the item. Learn how to return an order.
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