As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

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Order issues: Missing, damaged, or incorrect items

If you have missing, damaged, or incorrect items, contact Google Shopping support.

United States
  • Missing items: Report what you didn’t get.
  • Damaged items: Send a photo and a brief description.
  • Incorrect items: Tell us what you ordered and what you received instead.
In some cases, you may be asked to return the item. Learn how to return an order.
France
  • Missing items: Report what you didn’t get.
  • Damaged items: Send a photo and a brief description.
  • Incorrect items: Tell us what you ordered and what you received instead.
In some cases, you may be asked to return the item. Learn how to return an order.
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