As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

요청한 페이지는 현재 사용 중인 언어로 제공되지 않습니다. 페이지 하단에서 다른 언어를 선택하거나 Chrome에서 기본 제공되는 번역 기능을 사용해 웹페이지를 원하는 언어로 바로 번역할 수 있습니다.

Order issues: Missing, damaged, or incorrect items

If you have missing, damaged, or incorrect items, contact Google Shopping support.

United States
  • Missing items: Report what you didn’t get.
  • Damaged items: Send a photo and a brief description.
  • Incorrect items: Tell us what you ordered and what you received instead.
In some cases, you may be asked to return the item. Learn how to return an order.
France
  • Missing items: Report what you didn’t get.
  • Damaged items: Send a photo and a brief description.
  • Incorrect items: Tell us what you ordered and what you received instead.
In some cases, you may be asked to return the item. Learn how to return an order.
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