Order issues: Missing, damaged, or incorrect items

If you have missing, damaged, or incorrect items, contact Google Shopping support.

United States

• Missing items: Report what you didn’t get.
• Damaged items: Send a photo and a brief description.
• Incorrect items: Tell us what you ordered and what you received instead.

In some cases, you may be asked to return the item. Learn how to return an order.

France

• Missing items: Report what you didn’t get.
• Damaged items: Send a photo and a brief description.
• Incorrect items: Tell us what you ordered and what you received instead.

In some cases, you may be asked to return the item. Learn how to return an order.