Please note the Buy on Google program in France will be ending on December 7, 2021. You can read more details here

Return an order

United States

Usually, you can drop off returns at the seller’s shipping carrier location for a full refund of the items you ordered. Any delivery & service fees you paid aren’t refunded. The shipping label is paid for. Sometimes, a return shipping fee is deducted from your refund for each return shipping label required, depending on the reason for return and the seller's return policy. Some items may require pick-up from the shipping carrier.

If you want to schedule a pickup, the shipping carrier charges you an extra fee.

With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.

Tip: In-store returns are only available for orders from Best Buy.

Follow the steps below for Buy on Google returns. Currently, we don't offer exchanges.

Step 1: Start a return

Computer

  1. On you computer, open your email called "Complete your return."
  2. Below the Menu icon  , in the "Orders" section, select the order you want to return.
  3. Click Start a return.
  4. Select the item you'd like to return, then click Continue.
  5. Select the reason you want to return each item. Add details about your return that are shared with the seller.
  6. Click Confirm return.
  7. After you review the "Estimated refund" amount, click Confirm return.
  8. Follow the instructions on the next page.
    • For some items, you can click Print label & slip to automatically get a return shipping label and packing slip.
      • If you want to print them later, you can click PRINT SHIPPING LABEL in your email with the subject “Complete your return.”
    • For items not returnable through a shipping carrier, our support team or the seller’s support team contacts you to help with your return.
    • Sometimes, the seller’s support team contacts you to provide a return label. In that case, you can expect to receive the label within 2 business days of your request.

Mobile

  1. On your mobile device, open your email with the subject "Complete your return."
  2. Tap the Menu  and then Orders.
  3. Select the order you want to return.
  4. Tap Return item and select the items you want to return and a reason.
  5. Tap SUBMIT REQUEST.
  6. For some items, you automatically get an email with a return shipping label and packing slip.
    • If you don’t have a printer, forward it to a friend to print for you, or go to your local print shop.
  7. For items not returnable through a shipping carrier, either our or the seller’s support team will contact you to help with your return.

Step 2: Send your return

You can reuse the box used to ship your order.

  1. Include the packing slip inside the box with the item or items you return.
  2. Cover the original label with the return label and drop off the package at the shipping carrier’s location designated by Support.
    • If you use a shipping carrier and you want to schedule a time for them to pick up the return, you may be charged an additional fee.

Step 3: Get your refund

  1. To confirm that your return has arrived for processing. use the tracking number provided with your return label.
  2. Once your return is received, the seller will inspect it, usually within 2 business days of receipt. We’ll work with the seller to process your refund, excluding delivery & service fees.
    • Within 7–10 business days, a refund is applied to your credit card. days. Sometimes, this shows as an adjustment to the original charge, rather than a separate transaction.
    • If 7 business days have passed since your return was delivered to the seller, get help with your order number.

READ OUR RETURN POLICY

France

For a refund of the items you ordered, you can drop off returns at any collection point listed on the return label. To find eligible collection point locations, go to the La Poste.

Print your shipping label & packing slip

Important: You can’t return some items. For more information, check the Buy on Google returns policy. For any issues, contact us.

  1. On your computer, open Google Shopping.
  2. At the top right, click Menu and then Orders.
  3. Choose which order you want to return, then click Return item(s).
  4. Select which items you want to return, then click Continue.
  5. Choose the reason you want to return each item, then click Continue and then Submit request.
  6. To print your shipping label, click Print.
  7. Your return shipping documents are sent to the email address associated with your Google Account.

Send in your return

Tip: You can reuse your Google Shopping packaging.

  • To return an electronic item, before packing the device, reset and restore it using the manufacturer's instructions.
  • Include the packing slip inside the box with the items you want to return.
    • For items from the same merchant: You can put multiple returns in one box, even if they’re from separate packages. Include the packing slips along with the items you want to return.
    • For items from different merchants: Use multiple packages, one package for each merchant. Each box must include the label and packing slip. Repeat the return process for each individual merchant.

Get your refund

To check if your return has arrived for processing, use the tracking number provided with your return label. When your return is received, it's inspected and processed by the merchant. This usually happens within 48 hours from receipt. We work with the store to process your refund, excluding any shipping fees.

Within 7–10 business days, a refund in the amount of the item price, plus VAT (Value Added Tax), is applied to your credit card. You get an email to let you know your refund is on the way. Some stores may deduct the cost of return shipping from your refund, depending on the item and reason for return. Returns are free for order-related issues.

For the status of your return, contact us with your order number and we can check it for you. The merchant shares this information with us 5 days after you send in your return.

READ OUR RETURN POLICY

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