Return an order

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Follow the steps below for Google Shopping returns. At this time, we don't offer exchanges.

In most cases, you can drop off returns at any UPS store for a full refund of the items you ordered (note that any 
shipping & service fees you paid won't be refunded). The shipping label has already been paid for. Keep in mind, a return shipping fee of $5.50 may also be deducted from your refund for each return shipping label required, depending on the reason for return and the merchant's return policy.

If you want to schedule a pick-up, UPS will charge you an additional fee. 

With some returns, heavy or bulky items for example, specialized return methods and/or delivery companies help. In these cases, you’ll see instructions on the screen confirming your return. Our support team may get in touch with you about a return if you don’t automatically receive a return label.

Returns at the store are only available for orders from Best Buy, Target, and The Home Depot.

Step one: start a return

If you’d rather print them later, you can do so by clicking PRINT SHIPPING LABEL in your email called “Complete your return.”

Desktop

  1. Go to Orders below the menu icon and then choose the order you'd like to return and then click Start a return
  2. Select the item(s) you'd like to return and then click Continue
  3. Choose the reason you're returning each item. You may also include additional details about your return that will be shared with the merchant when they process your return.
  4. Click Confirm return
  5. Review the "Estimated refund" amount and then click Confirm return
  6. Follow the instructions provided on the next page
    1. For most items, click Print label & slip and you’ll automatically be provided with a UPS return shipping label and packing slip.
      1. If you’d rather print them later, you can do so by clicking PRINT SHIPPING LABEL in your email called “Complete your return.”
    2. For items not returnable through UPS, our support team will get in touch with you to assist with your return.

Mobile: 

  1. Tap the menu icon  and then Orders and then choose the order you’d like to return
  2. Next, tap Return item and select the items you’d like to return and a reason
  3. Finally, tap SUBMIT REQUEST
  4. For most items, you’ll automatically be emailed with a UPS return shipping label and packing slip.
    1. Don’t have a printer? Forward it to a friend to print for you, or go to your local print shop.
  5. For items not returnable through UPS, our support team will get in touch with you to assist with your return.

Step two: send in your return

Feel free to reuse the box used to ship your order.

  • If you’re using UPS, please include the packing slip inside the box with the item or items you're returning
  • You can put multiple returns in one box, even if they’re from separate orders. Just make sure you’re including the packing slips along with the items you’re sending back.
  • Cover the original label with the return label, and drop off the package at any UPS location or the delivery company our support team provided to you
    • If you’re using UPS and you'd like to schedule a time for them to pick up the return, you may see an additional fee

Step three: get your refund

  • Use the tracking number provided with your return label to check if your return has arrived for processing
  • Once your return is received, it will be inspected by the store (usually within 48 hours of receipt). We’ll work with the store to process your refund (excluding shipping & service fees)
  • A refund will be applied to your credit card within 7–10 business days. This may show as an adjustment to the original charge, rather than a separate transaction.
  • If you’re curious about the status of your return, contact us with your order number and we'll check on it for you

 

READ OUR RETURN POLICY

 

 

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