Return an order

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Follow the steps below for Buy on Google returns. At this time, we don't offer exchanges.

In most cases, you can drop off returns at the seller’s shipping carrier location for a full refund of the items you ordered. However, any delivery & service fees you paid won't be refunded. The shipping label has already been paid for. Keep in mind, a return shipping fee may also be deducted from your refund for each return shipping label required, depending on the reason for return and the seller's return policy. Some items may require pick-up from the shipping carrier.

If you want to schedule a pickup, the shipping carrier will charge you an additional fee. 

With some returns, like heavy or bulky items, specialized return methods and/or delivery companies can help. In these cases, you’ll get additional instructions after you initiate your return via the Order History page. If you don’t automatically receive a return label, either our team or the seller’s support team might contact you.

Note: In-store returns are only available for orders from Best Buy.

Step 1: Start a return


  1. On you computer, open your email called "Complete your return."
  2. Below the menu icon  , go to "Orders" and then select the order you'd like to return and then click Start a return.
  3. Select the item(s) you'd like to return, then click Continue.
  4. Select the reason you want to return each item. Please also be sure to add details about your return that will be shared with the seller.
  5. Click Confirm return.
  6. Review the "Estimated refund" amount, then click Confirm return.
  7. Follow the instructions on the next page.
    1. For some items, you can click Print label & slip to automatically get a return shipping label and packing slip.
      1. If you’d rather print them later, you can do so by clicking PRINT SHIPPING LABEL in your email called “Complete your return.”
    2. For items not returnable through a shipping carrier, either our or the seller’s support team will contact you to help with your return.
    3. The seller’s support team may need to contact you to provide a return label. In that case, you can expect to receive the label within 2 business days of your request.


  1. On your mobile device, open your email called "Complete your return."
  2. Tap the menu icon  and then Orders and then select the order you’d like to return.
  3. Tap Return item and select the items you’d like to return and a reason.
  5. For some items, you’ll automatically be emailed with a return shipping label and packing slip.
    1. Don’t have a printer? Forward it to a friend to print for you, or go to your local print shop.
  6. For items not returnable through a shipping carrier, either our or the seller’s support team will contact you to help with your return.

Step 2: Send your return

Feel free to reuse the box used to ship your order.

  • Include the packing slip inside the box with the item or items you return.
  • Cover the original label with the return label and drop off the package at the shipping carrier’s location designated by Support.
    • If you use a shipping carrier and you'd like to schedule a time for them to pick up the return, you may be charged an additional fee.

Step 3: Get your refund

  • Use the tracking number provided with your return label to confirm that your return has arrived for processing.
  • Once your return is received, the seller will inspect it, usually within 2 business days of receipt. We’ll work with the seller to process your refund, excluding delivery & service fees.
  • A refund will be applied to your credit card within 7–10 business days. This may show as an adjustment to the original charge, rather than a separate transaction.
  • If 7 business days have passed since your return was delivered to the seller, get help with your order number.





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