Please note the Buy on Google program in France will be ending on December 7, 2021. You can read more details here

Contact Google Shopping support

Need help with a Google Shopping issue?

You can get in touch here, or from your Orders page later. 

  • Depending on your Google Shopping issue, the seller may handle customer support directly.
  • Sellers usually respond within 1 to 2 business days. Be sure to check the email address linked to your order. You can reply to the email or find and respond to messages from your Orders page.
  • If you and the seller don't reach a resolution, you can file a claim for Google Shopping support to review. Learn more about Google Guarantee eligibility.

You can get answers 7 days a week on the Google Shopping Help Center.

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