- Depending on your issue, the seller may handle customer support directly.
- Sellers usually respond within 1 to 2 business days. Be sure to check the email address linked to your order. You can reply to the email or find and respond to messages from your Orders page.
- If you and the seller don't reach a resolution, you can file a claim for Google to review. Learn more about Google Guarantee eligibility.
You can get answers 7 days a week on the Google Shopping Help Center.