As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

Contact us

Need help?

You can get in touch here, or from your Orders page later. 

  • Depending on your issue, the seller may handle customer support directly.
  • Sellers usually respond within 1 to 2 business days. Be sure to check the email address linked to your order. You can reply to the email or find and respond to messages from your Orders page.
  • If you and the seller don't reach a resolution, you can file a claim for Google to review. Learn more about Google Guarantee eligibility.

You can get answers 7 days a week on the Google Shopping Help Center.

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