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A note about possible delays during COVID-19

Due to an increased number of orders, late shipments are happening more often than usual. This means your order may arrive later than the date shown at checkout or in your confirmation email. 

To get the latest updates on your delivery: 
On your orders page, click View order details, then the tracking number.

Missed delivery?

If you get an email letting you know of a change to your delivery, this may mean that it was unexpectedly delayed in transit or that the driver couldn't access your door or leave your package in a safe place.

This email will include a tracking number so you can stay up to date on the next delivery attempt. In most cases, delivery companies will try again up to 3 times. 

Where's my order?

To check the status of your delivery, go to your Orders page. Then click on your tracking number above your most recent order to see updates from the delivery company.

Go to your orders

Can't find your package after getting a notice of delivery from Google Shopping?

  • Check your mail room, leasing office or lobby, or with your neighbor.
  • There’s also a chance your order is still in transit. If it doesn’t show up in 24 more hours, contact Support and we’ll help sort it out.

Don’t see tracking information yet?

  • Once your order ships, you’ll receive an email to let you know it’s on the way.
  • Some sellers’ tracking information won’t show on your Orders page. If you have any questions about your order, contact Support.

 

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