Buy on Google for Search & Shopping ends in the US

On September 26, 2023, Buy on Google for Search and Shopping ends in the US.

You can place an order until that date.

The Buy on Google program continues for eligible merchants on YouTube. Learn more about Buy on Google for YouTube eligibility.

About orders

Based on merchant’s handling and transit times, the merchant fulfills and delivers the orders placed on or before September 26, 2023.

After September 26, 2023, you can still find earlier orders on your Order History page.

Cancel an order

For orders placed on or before September 26, 2023, you can cancel within 30 minutes after you place an order. Learn how to cancel an order.

Return an order

For most items in new or as-delivered condition, you can start returns within 14 days of delivery. Merchants set the return policies and may vary by item. The merchant’s return policy at the time of purchase is honored.

For more details and exceptions, go to Return an order.

About refunds

  • After the merchant receives the returned item, within 2 business days, they process your refund.
  • After the merchant processes your return, within a week, you get the refund.
  • When you get the email about the issued refund, allow up to 10 business days for your refund to show on your card or bank statement.
  • If you have questions about your refund status:
    • On or before November 25, 2023: Contact Google Shopping Support.
    • After November 25, 2023: Contact the merchant. For info on your past orders, go to Orders.

About Google Guarantee

For orders placed on or before September 26, 2023, Google Guarantee is honored. Learn more about the Google Guarantee policy.

After November 25, 2023, contact the merchant that fulfilled your order. To find your order history, go to Orders.

Need more help?

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