As a precautionary health measure for support specialists in light of COVID-19, some help options may be unavailable or delayed. Thanks for your patience. For more information on Google Shopping, visit the Help Center.

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Check if your order is eligible for return

You can find whether or not your order is within the return eligibility window displayed on your order history page.

To find out if your order is eligible for return:

  1. In the Google Shopping sidebar, click Orders Cart.
  2. Next to the merchandise you’d like to check, click View order details

Under the item you selected, you can find its return eligibility.

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