My music won't play


If you're having trouble playing music on Google Play, begin with the troubleshooting steps for all devices below.

Troubleshooting on all devices

Step 1: Check your Internet connection
You may have issues playing music if you lose your Internet connection or your connection speed changes. Check if you can load other web pages to test your connection.
Step 2: Make sure you're using one device at a time
Your Google Play Music account only works on one device at a time. Before listening to Google Play Music on another device, stop playback on the device you're using.

Next steps for specific devices

If you're still having an issue after trying the steps above, try the troubleshooting tips for your device below.


Check if JavaScript is turned on
  1. Make sure you're using the latest version of Chrome, Firefox, Safari, or Internet Explorer.
  2. Check if your browser has JavaScript turned on.

Mobile devices

Sign into your account again
  1. Open the Google Play Music app Play Music.
  2. Tap Menu Menu and then Settings.
  3. Make sure that you're signed in to the same account you used when buying or uploading your music.
  4. To use a different account, tap Google account (Android) or Sign out (iPhone & iPad).

If you recently changed your account password, you may need to sign in again using your new password to update your library. If you don't know your username or password, go to Google Account Recovery for help.

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