If you're having trouble playing music on Google Play, begin with the troubleshooting steps for all devices below.
Troubleshooting on all devices
Step 1: Check your Internet connection
Next steps for specific devices
If you're still having an issue after trying the steps above, try the troubleshooting tips for your device below.
Mobile devicesSign into your account again
- Open the Google Play Music app .
- Tap Menu Settings.
- Make sure that you're signed in to the same account you used when buying or uploading your music.
- To use a different account, tap Google account (Android) or Sign out (iPhone & iPad).
If you recently changed your account password, you may need to sign in again using your new password to update your library. If you don't know your username or password, go to Google Account Recovery for help.