Google Play Store won't load or download apps

If you're having trouble loading the Google Play Store or downloading apps and games, try the troubleshooting steps below.

These steps can also help with the following error messages:

  • "No connection"
  • "Error retrieving information from server. [RPC:S-7:AEC-0]"
  • "AppName could not be downloaded due to an error. (927)"
  • "Connection timed out"

Step 1: Make sure you have an Internet or mobile data connection. Then, restart your device.

  1. Turn your device off and on.
  2. Open the Play Store app Google Play.
  3. Proceed to Step 2 below.
Step 2: Did restarting your device solve the problem?