Play Store won't load or download apps
If you're having trouble loading the Google Play Store or downloading apps and games, try the troubleshooting steps below. There are 7 total steps, but you might solve your problem before the end.
These steps can also help with the following error messages:
- "No connection"
- "Error retrieving information from server. [RPC:S-7:AEC-0]"
- "AppName could not be downloaded due to an error. (927)"
- "Connection timed out"
Step 1 of 7: Make sure you have an Internet or mobile data connection. Then, restart your device.
- Turn your device off and on.
- Open the Play Store app .
- Proceed to Step 2 below.