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During routine maintenance, a number of users were signed-out from their Google accounts. If you were affected, please sign back in using your usual username and password at If you can’t remember your password or can’t sign in for another reason, recover your account password here. For security reasons, our support agents are unable to assist with password issues.

Play Store won't load or download apps

If you're having trouble loading the Google Play Store or downloading apps and games, try the troubleshooting steps below. There are 7 total steps, but you might solve your problem before the end. 

These steps can also help with the following error messages:

  • "No connection"
  • "Error retrieving information from server. [RPC:S-7:AEC-0]"
  • "AppName could not be downloaded due to an error. (927)"
  • "Connection timed out"

Step 1 of 7: Make sure you have an Internet or mobile data connection. Then, restart your device.

  1. Turn your device off and on.
  2. Open the Play Store app Play Store.
  3. Proceed to Step 2 below.
Step 2 of 7: Did restarting your device solve the problem?