I can't download from or load the Google Play Store
If you're having trouble loading the Google Play Store or downloading apps and games, you may see a spinning grey wheel or one of the following error messages.
- "No connection"
- "Error retrieving information from server. [RPC:S-7:AEC-0]"
- "AppName could not be downloaded due to an error. (927)"
- "Connection timed out"
First, make sure you have an Internet or mobile data connection. Then, restart your device.
- Turn your device off.
- After the device turns off, turn it back on.
- Open the Play Store app .
Did restarting your device solve the problem?