I can't download from or load the Google Play Store

If you're having trouble loading the Google Play Store or downloading apps and games, you may see a spinning grey wheel or one of the following error messages.

  • "No connection"
  • "Error retrieving information from server. [RPC:S-7:AEC-0]"
  • "AppName could not be downloaded due to an error. (927)"
  • "Connection timed out"

First, make sure you have an Internet or mobile data connection. Then, restart your device.

  1. Turn your device off.
  2. After the device turns off, turn it back on.
  3. Open the Play Store app Google Play.

Did restarting your device solve the problem?

  • Yes
  • No

Did updating the date and time on your device solve the problem?

  • Yes
  • No

Did clearing your cache and data solve the problem?

  • Yes
  • No

Did reinstalling Play Store updates solve the problem?

  • Yes
  • No

Did installing system updates solve the problem?

  • Yes
  • No

Did turning Download Manager on solve the problem?

  • Yes
  • No