My music won't sync to my device
Here are some troubleshooting steps if music you've recently purchased from the Google Play Store or uploaded from your computer isn't available on the Google Play Music app on your Android device or iPhone, iPad, or iPod touch.
First, try refreshing your library:
- Open the Google Play Music app .
- Touch the Menu icon .
- Make sure the Downloaded only switch is off. The switch is gray when it's off.
- Touch Settings > Refresh.
- Wait two minutes, and view your library again.
Did refreshing all music in your library solve the problem?
Did checking your account solve the problem?
Did reviewing your sync settings solve the problem?
Did clearing your app's data solve the problem?
Do you use 2-step verification?