Uploaded or purchased music isn't showing on my device

If you've uploaded or purchased music and it isn't showing on your Google Play Music Icon Google Play Music app, here are some troubleshooting steps.

What kind of device are you using?

  • Android
  • iOS (iPhone, iPad, or iPod touch)

Are you using the latest version of the Google Play Music app on a compatible device?

  • Yes
  • No

Did viewing all music in your library solve the problem?

  • Yes
  • No

Did checking your account solve the problem?

  • Yes
  • No

Did refreshing your library solve the problem?

  • Yes
  • No

Did reviewing your sync settings solve the problem?

  • Yes
  • No

Did clearing your app's data and cache solve the problem?

  • Yes
  • No

Did reinstalling Google Play Music solve the problem?

  • Yes
  • No

Do you use 2-step verification or have you changed your password recently?

  • Yes
  • No

  • I use 2-step verification
  • I've changed my password recently

Are you using the latest version of the Google Play Music app on a compatible device?

  • Yes
  • No

Did checking your account solve the problem?

  • Yes
  • No

Did refreshing your library solve the problem?

  • Yes
  • No

Did clearing your app's cache and data solve the problem?

  • Yes
  • No

Did reinstalling Google Play Music solve the problem?

  • Yes
  • No

Do you use 2-step verification or have you changed your password recently?

  • Yes
  • No

  • I use 2-step verification
  • I've changed my password recently