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7/12/19
Latest Update to Google Play Movies App is forcing Closed Captions to be displayed 1 Recommended Answer 53 Replies 258 Upvotes
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As the title suggests the latest update to the Play Movies App is forcing Closed Caption subtitles to be displayed in every movie in my library (almost 500).
This is despite the captions setting being "off".

I have contacted Google customer support on at least 5 occasions and have been met with the same stock reply showing that they have no concept of the problem I have described

Google seem to think that I don't know what I'm talking about and continue to say;

"The reason you were unable to remove subtitles from the movie and states there is no option to turn off the Close Captions. This is especially common during movies where characters speak in a different "fake" language such as The Hobbit & District 9 or Alien movie. 

This is also because of the movie/tv studio has hardcoded in the subtitles, and wants you to watch the movie with the subtitles in it. This is often the case, where the characters in the movie are speaking in a made up language. Unfortunately, there is no way to remove it."

I am not talking about hardcoded subtitles for specific sections of certain movies...I am taking about closed caption subtitles being displayed in every movie I own despite the setting being off. 

Seems quite a simple problem to understand but seemingly not one single Google employee can grasp this fact.

The app worked perfectly before the latest update but now it is broken. 

This affects the app on Android TV (Android 8), on my mobile phone (stock android 9) and also when casting to Chromecast 1 and 2.

Does anyone else have this issue? If so have you found a fix?
All Replies (53)
7/30/19
Been dealing with the same issue on Android TV.  It drives me crazy that I have to go and turn Closed Captioning off every time I begin to watch a movie.
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8/5/19
Closed captions keep coming on when i return to watch the rest of the movie dose anyone know whats going on i have mine off but they keep coming on
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8/5/19
I've noticed this across my devices (phone, Android tv/ shield) for about a month. Glad to see it's not just me. Hopefully this is figured out soon, it's pretty annoying.
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8/5/19
Same issue here on every device, Android TV to phones.  Been at least a month if not 2.
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9/15/19
setting web
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