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Frozen II displays the captions for the original Frozen 0 Recommended Answers 1 Reply 7 Upvotes
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I bought Frozen II, every time I watch it, it displays the closed captions for the Original Frozen Movie.

One of our family members has trouble hearing, and is VERY confused watching the movie...
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First, please tell Google by going into the Google Movies app, go to the menu (three bars in top left), go to "Help & Feedback", and use the "Send Feedback" option that you find there.

Google doesn't read every post in this forum but they do read and track all the feedback they receive that way.  Just so you know, they won't respond directly to feedback so don't ask them any questions.  But, this way, they get a record that there is a problem and will assign it to someone to look into it.
 
Then, use this click-to-call form to contact Google Support directly.
 
They can look into the details of your account to help you with this issue.
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