Find the right place to get help

If you’re having an issue with an app or your device, this article will help you get to the right place to fix the problem. Search for what your issue is related to below. For example, you could search for:

  • If your issue is related to the Facebook app: Facebook
  • If your issue is related to your Samsung device: Samsung
  • If your issue is about Gmail: Gmail
  • If you've forgotten your password for your account: Password
Product & issueWhere to get help

Can't sign in to Google

  • Forgot your Google Account username or password.
  • Can't sign in or access your account.
  • 2-Step Verification issues.

Google Project Fi

  • Billing and account management.
  • Sign up for Project Fi.
  • Using your Project Fi phone.
  • Troubleshoot Project Fi.

Google Photos

  • Search for your photos and videos.
  • Edit your photos.
  • See your gallery of photos.

Gmail

  • Manage your Gmail email account.
  • Find and organise your emails.
  • Use the Gmail app.

Android

  • How to use an Android phone, tablet or watch.
  • Protect your Android device.
  • Get help from the manufacturer of your device.

YouTube

  • Search for and watch videos on YouTube.
  • Manage your YouTube channel and account.
  • Answer YouTube Premium and YouTube billing questions.

Google Chrome web browser

  • Download and use Google Chrome web browser.
  • Apps, extensions and plug-ins for Chrome.
  • Google Chrome search history.

Google Assistant

  • Get help from the Google Assistant.
  • How to find the Google Assistant.

Google Maps

  • Search for or explore places on Google Maps.
  • Get directions or navigate to a destination.
  • Customise Google Maps.

Google Docs

  • Use Google Docs, Slides, Sheets and Forms.
  • Create documents, spreadsheets, forms and more.
  • Work offline and share files.

Google Drive

  • Use Google Drive cloud storage.
  • Save and organise your files.
  • Sync files to your computer.

Google Search

  • Search for content on Google.
  • Filter search results.
  • Clear or delete search history.

Device help (phones, tablets, watches and more)

  • Get help with Android device issues from the device manufacturers.
  • Samsung, Huawei, LG, Lenovo, Motorola, Sony, Xiaomi and more.

Non-Google apps and games (Facebook, WhatsApp, Instagram, Clash Royale and more)

  • Get help from app developers.
  • Get help with Facebook, Whatsapp, Instagram, Clash Royale, and other apps and games.
  • Fix issues with apps not working properly.
  • Get in-app purchases delivered to your account.

Google My Business

  • Verify and update your business listing on Google
  • Engage with customers

Google Voice

  • Get a Google Voice number.
  • Make and receive calls on Google Voice.
  • Text messages, voicemail and more.

Google Play

  • Find and download apps and games from the Google Play Store.
  • Get help with in-app purchases.
  • Request refunds for purchases.
  • Learn how to buy books and other digital content.

Google Earth

  • How to use Google Earth.
  • Save your favourite places.
  • Get help with using Google Earth Pro for desktop.

Operator help

  • Get help with phone activation, mobile service, reception and call quality from your mobile operator.
  • Verizon, AT&T, T-Mobile, Metro by T-Mobile and more.
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