Known Issues - Magazines
Google Play Magazines app
Your reading page position is not saved when you exit the app. We are aware that this is a huge inconvenience and are working very hard to fix the issue.
Users cannot change the text size in interactive magazines.
When you flip through a magazine, you may experience white or black flashing in between pages. The problem does not exist when you are reading in Text mode. Our engineers are aware of the issue and working to fix it.
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I downloaded the app upgrade and had to go offline, now I can't open my app
We apologize for the inconvenience. This is a known issue where if you download the latest upgrade for the Google Play Magazines app, then go offline, then install the upgrade while offline, you won't be able to open the app (while still offline). You may see the error message: "You must be online to use Google Play Magazines for the first time."
This can be resolved if you connect your device to a network and open the app again. At that point, you'll be able to open the app whether online or offline.
We've identified a problem with the latest version of the app, version 1.2.0, where even if you unpin a magazine in your Google Play Magazines app, this doesn't free up the memory the magazine occupied on your device. Our engineers are working to fix this bug for the next version of the app.
In the meantime, as a workaround, we encourage you to clear your app data. To do so:
- Go to the Android home screen,
- Go to Menu > Settings > Applications > All > Google Play Magazines > Clear data.
We're working to make all magazines available to all Android devices. If you accidentally purchased a magazine that isn't compatible with your device, feel free to request a refund
Currently, we do not have the ability to send you an email notice in advance of when your subscription auto-renews. We are working on this feature.
If you purchased a magazine digital subscription outside of Google Play, your digital subscription cannot be accessed through the Google Play Magazines app.
On Wednesday we began rolling out an update of the Play Store app so you can purchase magazines directly on your device. Updates typically take several days to reach all users. You can also buy magazines in the Google Play web store
and read them in the Google Play Magazines app
for Android devices.
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Existing print subscribers who are on Gingerbread (Android 2.3) can't activate the keyboard in the Play Store to verify their print subscriptions
We are aware that this is a huge inconvenience and are working very hard to fix the issue. In the meantime, please contact our support agents if you need further assistance on this issue.
Our engineers are are working hard to support other reading platforms.
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Some users won't receive email confirmation after canceling a subscription
Some users may not receive confirmation emails after canceling a magazine subscription. To see if a subscription has been canceled, go to https://play.google.com/store/account
and find your subscription order. The status should be "cancelled."
We've recently added functionality to make magazines available for viewing on desktop.
You currently can't view the interactive version of a magazine in the Web Reader. This is a feature our engineers are hard at work implementing for future versions.
You currently can't view a magazine in Text mode in the Web Reader. This is a feature our engineers are hard at work implementing for future versions.
You currently can't read a magazine in the Web Reader when you are offline. This is a feature our engineers are hard at work implementing for future versions.
Because the Web Reader downloads large, full-size images, it may sometimes be slow to load content. Our engineers are aware of this issue, and will optimize the loading speed in future versions.