/googleplay/community?hl=en
/googleplay/community?hl=en
9/20/15
Original Poster
Tegan Spear

Unfortunately ,Google play services has stopped.

For about the past day my phone has become pretty much unusable.
I'm constantly getting notifications pop up on my screen saying:
' Unfortunately , Google Play services has stopped.'
' Unfortunately, the process com.google.process.gapps has stopped.'

When these pop up I keep pressing 'ok' until they disappear only for them to appear again a few moments later.
None of the google apps seem to work and a lot of my other apps seem to tell me that the app 'has stopped' or is 'not responding'.

Things I have tried:
re-setting app preferences,
clearing data and cache of the play store app
rebooting in safe mode

I have heard that resetting the phone to factory setting can work but there is some information I would like to keep from some of the apps before doing this if I have to. Unfortunately I cant open these apps so I was hoping there was another solution.

Thanks in advance.


Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Was this answer helpful?
How can we improve it?
All Replies (136)
JP CS
9/21/15
JP CS
Hi Tegan,

Welcome to the Google Play Help Forum.

Before you consider running a factory reset (which I recommend as a last option), you may want to try restoring your Google  Play Services back to factory default. Once restored, you can update to the latest version. Please try the following troubleshooting steps to fix the problem:
  1. To uninstall your system app, go to Setting > Apps or Application Manager > ALL > Google play services. Next, select "Uninstall Updates". You should see a message stating that the system will be uninstalled. After the uninstall, check to see if the app is working.
  2. If uninstall is not available,  I recommend trying the "Disable" option. You should get a message stating,"If you disable a built-in app, other apps may misbehave Your data will also be deleted." A second pop up message will come up saying,"Do you want to replace this app with the factory version?" Go ahead and click on "Ok". After its replaced, it should automatically update your system app or services to the latest version.
  3. If its a problem with the Google Play servers, you may want to wait a few hours and try to re-connect later.
  4. As a last resort, you can do that factory reset your Android device by: Clicking on Settings > Backup & reset > Factory data reset. Before doing any factory reset, I highly recommend you backup ALL important data on your Android device. If you can't find your factory reset, please check with your device's user manual. Or contact the manufacturer of your Android device for help. 
      Good luck,
      JP

      -------------------------------------------------
      If my answer or any other suggestions in this post helped resolve your issue, please press the "Mark as best answer" or use the ribbon icon to mark this as a "best answer".

      -------------------------------------------------
      Feel free to also check out our Google Play FAQs for more helpful information on how resolve any new questions or issues you might have.


      abrodman
      11/11/15
      abrodman
      Updated: Please make sure you upgrade your Google Play Services to version 8.3.01

      Hi Tegan,

      Thanks for posting in the Google Play forum! To get your device working again, you will need to uninstall and reinstall updates to Google Play services. Google recognize that these steps can be challenging, so you can also have a member of our team call you and walk your through the steps by filling out this form and an agent will call you back.

      If you feel comfortable troubleshooting on your own, I have included the steps below: Please note that these steps may cause various Google services to not function properly until you update Google Play services again via the Play Store app.

      1. Select Security > Device administrators - depending on the device, the path may be slightly different.  In some devices, this is under Lock screen and security > Other security settings > Device administrators OR General > Security > Phone > Device administrators

      2. Open the Settings App

      3. Deactivate Android Device Manager

        1. In the Device administrators screen, look for Android Device Manager, with a checkbox next to it.  If that entry exists, and the checkbox is checked, uncheck it (if not, skip to #3).  

        2. You will be taken to a screen with details for Android Device Manager.  Click the Deactivate button at the bottom of the screen. This should bring you back to the Device administrators window, and the Android Device Managercheckbox should now be unchecked.

        3. On the Device administrators screen, you may also see an entry for Android Pay, with a checkbox next to it.  If that entry exists, and the checkbox is checked, uncheck it (if not, skip toUninstall Google Play Services Update).  

        4. You will be taken to a screen with details for Android Pay.  Click the Deactivate button at the bottom of the screen. This should bring you back to the Device administrators window, and the Android Pay checkbox should now be unchecked.

      4. Uninstall Google Play services update (fyi: if the customer can't complete this step, tell the customer to either wait until they receive a prompt or reboot their phone in a few hours and try again.)

        1. Return to the Settings screen by hitting the “back” button twice 

        2. Select the Apps or Applications > All > Google Play services

        3. Select Uninstall Updates

          1. If you use an app that requires the latest Google Play services, you’ll get an update prompt and the update may immediately be reinstalled.

        4. Enable Android Device Manager

          1. Return to the Device administrators screen from #1. Make sure the checkbox next to Android Device Manager is checked.  You will be taken to the screen with details for Android Device Manager. 

          2. Select Activate at the bottom of the screen.  This should bring you back to the Device administrators window, and the Android Device Manager checkbox should now be checked


      If you need any help, you can contact Google Play Support at www.support.google.com/play.


      Let me know how it goes.


      Best,

      Amanda

      Google Play Community Manager


      Google user
      10/13/15
      Google user
      This is happening continually, for about a week now. Something is wrong with the Play store update.
      Matthew Westfall
      10/13/15
      Matthew Westfall
      Dealing with the same issue here. "Unfortunately, Chromecast has stopped" error, on a Nexus 9 running Marshmallow. I followed the steps outlined, with no success. Uninstalled and reinstalled the app, rebooted the device, still nothing.
      Google user
      10/13/15
      Google user
      Not just on my ASUS tablet, also on my son's Samsung Android phone, and not just here. Hey Google, fix this!
      130 MORE
      Rob Brien
      11/14/18
      Rob Brien
      I have a small acer iconia 3 years old (with no slot for an sd card) and I CANNOT get rid of the "google play store has stopped working/ok" screen no matter what I do. It popped up due to loss of internal memory, but now the memory's so low, I cant even get rid of the screen momentarily when I press ok.  I've tried factory resets, hard reset, hooking up otg cable or micro usb memory sticks to try to directly remove files to help the situation, but I can't even get a screen to stay long enough before the google play store error message reappears. I can't even get into the clear cache areas of either google or the android file system, to clear them, because again, the google play store message keeps blocking everything, and pressing the ok button on it won't move it. I need the data on this tablet, and at this point, am wondering if the hard drive can be physically accessed by opening the tablet up and shifting the data this way. I also tried downloading some windows software on my laptop to try to restore or remove the data from the android tablet, but couldn't get past the usb debugging part, as it requires you to check the status of the tablet, which again, has access blocked to it by the google play store error message.
       
      This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

      Badges

      Some community members might have badges that indicate their identity or level of participation in a community.

       
      Expert - Google Employee — Googler guides and community managers
       
      Expert - Community Specialist — Google partners who share their expertise
       
      Expert - Gold — Trusted members who are knowledgeable and active contributors
       
      Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
       
      Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
       
      Expert - Silver — New members who are developing their product knowledge
      Community content may not be verified or up-to-date. Learn more.

      Levels

      Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

      • Post an answer.
      • Having your answer selected as the best answer.
      • Having your post rated as helpful.
      • Vote up a post.
      • Correctly mark a topic or post as abuse.

      Having a post marked and removed as abuse will slow a user's advance in levels.

      View profile in forum?

      To view this member's profile, you need to leave the current Help page.

      Report abuse in forum?

      This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

      Reply in forum?

      This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.