/googleplay/community?hl=en
/googleplay/community?hl=en
5/24/15
Original Poster
Marco Blub

Error Code 963

Hi there,
Since a recent update me and my wife get both the mysterious error code 963 when downloading apps from the play store. We are using HTC m9 and m8. The problem occurs randomly some apps are downloadable others are not.
 
Help is appreciated.
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Google user
5/25/15
Google user
Hi. I'm getting the same problem too. I have a HTC One M8. I have found the problem which fixed my Play store. I believe it is a software error. Uninstall all the updates from Play Store in Settings. Goto My Apps, goto All in the play store and remove any apps that already appear in this selection which are the same your trying to download. Let me know if it works
5/25/15
Original Poster
Marco Blub
Howdy, i can confirm the solution.
1. Delete Playstore updates and cache.
2. Delete app from your "all apps" folder
3. Reinstall the app.
 
Thx for the help.
Google user
5/25/15
Google user
Hello all,  

I've been experiencing the same problem, errors 963 and 907, on a HTC M8.
Google is impossible to contact, HTC can't be contacted either.
Multiple forums show these issues yet no solutions. 

I attempted to do what you mentioned above, but I can't delete the app from the "all apps" page while an update is waiting...

Any suggestions?

If not, do like me, go to a store tomorrow morning and buy a new phone ;)

5/25/15
Original Poster
Marco Blub
It's not your phone's problem. It's the play store update...
 
When deleting the playstore updates you normally stop the "Google Play Store" process and the uninstall the recent updates. You're then prompted to confirm resetting the playstore to default settings. AFTER this step you have a window to delete the app from your "All Apps" list and install it again.
 
This is just a workaround and has to be repeated for every buggy app.
Leema Rose
5/25/15
Leema Rose
Yes
142 MORE
The trender/singer
1/22/19
The trender/singer
Same it's
For a Dolan kart
 
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