Unrecognized charges

If you see a charge on your card or bank statement for a digital purchase on Google Play that you didn't make, you can report the charges to our support team within 120 days of the transaction.

Please enter a valid email address.
If you found the purchase in your account, this isn't the right form. Use this form instead.
If you found the purchase in your account, this isn't the right form. Use this form instead.
Please use our automated system to dispute a transaction instead of this form.
Do not enter numbers into the name field.

Example:   Transaction Date: December 11 2016        Amount: 200       Currency: USD

Add your transaction(s) below (you can create new lines for additional transactions):

Example:   Transaction Date: December 11 2016        Amount: 200       Currency: USD

Transaction ID usually starts with an alphabet character followed by 18 digits e.g."g000000000000000000"

It can be obtained from the customer service of your mobile phone carrier

Add your transaction(s) below (you can create new lines for additional transactions):

Please contact your carrier to provide the correlation ID and create a new line for each additional transaction.
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