Unrecognized charges

* Required field

If you see a charge for a digital purchase on Google Play that you didn't make, you can report the charges to our support team within 120 days of the transaction.

Was the purchase made in your Google Pay account?
If you found the purchase in your account, this isn't the right form. Use this form instead.
Do you see the purchase on play.google.com
If you found the purchase in your account, this isn't the right form. Use this form instead.
Where did you see the charge? *
Please use our automated system to dispute a transaction instead of this form.
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Transaction ID usually starts with an alphabet character followed by 18 digits e.g."g000000000000000000"
It can be obtained from the customer service of your mobile phone carrier
Add your transaction(s) below (you can create new lines for additional transactions):
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MM/DD/YYYY
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Enter the exact amount of each charge.
Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
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