Depending on your issue, try the following fixes.
Find missing subscriptions
If you can't find your subscriptions, check that you're signed in to the correct account.
Make sure that you sign in to the Google Account that has your subscriptions. Find out how to add an account or switch accounts.
- The email that you used with the subscription app may be different from your Google Account.
- Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
- Check with your family members. You may have used a family member’s account to subscribe.
Issues with in-app subscription content
If you have issues with in-app content and want to give feedback or get help, you can contact the app's developer.
It’s best to contact an app developer to:
- Get help to fix an issue with an app or game and its subscription.
- Learn more about how to use an app or subscription.
- Ask about an in-app subscription that wasn’t delivered.
- Get help with username and password sign-in problems for specific apps.
Fix problems with charges if app is already uninstalled
If you’ve uninstalled the app, you still need to cancel the subscription or you’ll continue to be charged.
- On your computer, go to subscriptions on Google Play.
- For the subscription that you want to cancel, click Manage.
- Click Cancel subscription.
- Within the confirmation pop-up, select a reason.
- Click Continue.
Find out how to request a refund.
Fix problems with paying for a subscription
If your payment method has been lost or stolen, or you received an email saying that your payment method was declined, try a different payment method.
- On your computer, go to subscriptions on Google Play.
- Next to the subscription that you want to update, click Manage.
- Next to the primary payment method, click Update.
Important: If your payment method is declined or has insufficient funds, your subscription may be cancelled. If this happens, set up your subscription again.