Fix problems with subscriptions

Depending on your issue, try the following fixes.

Find missing subscriptions

If you can't find your subscriptions, check that you're signed in to the correct account.

Make sure to sign in to the Google Account that has your subscriptions. Learn how to add an account or switch accounts.
  • The email you used with the subscription app may be different than your Google Account.
  • Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
  • Check with your family members. You may have used a family member’s account to subscribe.

Fix problems with charges if app is already uninstalled

If you’ve uninstalled the app, you still need to cancel the subscription, or you’ll continue to be charged.

  1. Go to play.google.com.
  2. Check if you’re signed in to the correct Google Account.
  3. At the left, click My subscriptions.
  4. Select the subscription you want to cancel.
  5. Click Manage and then Cancel Subscription.
  6. Within the confirmation pop-up, click Yes

Learn how to request a refund.

Fix problems with paying for a subscription

If your payment method was lost, or stolen, or you got an email saying that your payment method was declined, try a different payment method. 

  1. Go to play.google.com.
  2. Check if you're signed in to the correct Google Account.
  3. On the left, click My subscriptions.
  4. Find the subscription to change the payment method.
  5. Click Manage.
  6. Next to the payment method, click Update.

Important: If your payment method is declined or has insufficient funds, your subscription may be cancelled. If this happens, set up your subscription again.

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