Fix gift card error “We need more info to redeem your gift card. Send us details.”

First, try redeeming the gift card on your mobile device.

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand then Redeem.
  3. Enter your code.
  4. Tap Redeem.

Note: If you are currently traveling, try redeeming the gift card again when you get back to your home country.

If you still can’t redeem your gift card, please fill out the form below. Due to the high volume of cases being reviewed, some investigations can take weeks. The investigations team will reach out to you once the review has been completed.

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