Fix gift card error “That code doesn't work. Try a different one, or learn more about potential problems with gift cards”

First, try redeeming the gift card on your mobile device.

  1. Open the Google Play app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Enter the code.
  5. Tap Redeem.

Note: If you are currently traveling, try redeeming the gift card again when you get back to your home country.

If you still can’t redeem your gift card, please fill out the form below.

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