Request a refund for a Google Play purchase

Follow the instructions if:

  • It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
  • You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 1 business day but it can take up to 4 business days.

Follow the instructions if:

  • It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
  • You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 1 business day but it can take up to 4 business days.

  1. On your computer, go to play.google.com/store/account.
  2. Click Order History.
  3. Find the order you want to return.
  4. Select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you'd like a refund.
  6. You'll get a message that says "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes but it can take up to 4 business days.
For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.

Note:

  • If you have multiple refund requests, repeat these steps for each thing you bought. 
  • If you don't see the order, you may have bought it using a different Google Account. Learn how to switch accounts.

Report charges from someone you don’t know

Important: Check whether a family member or friend used your payment method to make the purchase. They can lose the ability to pay using Google after your claim is verified.
If you see a charge from Google Play that you didn't make and wasn't made by anyone you know, report the charges within 120 days of the transaction.
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