Request a refund for a Google Play purchase

Request a refund for recent purchases

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (see policy below).   

If you use English on your device you can request a refund through Google Play below: 

Request a refund

If you don't see your purchase on the list, request a refund from the Google Play website. 

  1. Open a mobile browser (like Chrome).
  2. At the top, enter play.google.com. 
  3. Tap Menu Menuand then Account and then Purchase History.
  4. On the order, select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to four business days.

Note:

  • If you have multiple refund requests, repeat these steps for each thing you bought.
  • If you don't see the order listed, you may have bought it on a different Google Account. Find out how to switch accounts

Note:

  • If you have multiple refund requests, repeat these steps for each thing you bought. 
  • If you don't see the order, you may have bought it using a different Google Account. Learn how to switch accounts.
Was this helpful?
How can we improve it?