Search
Clear search
Close search
Google apps
Main menu

Request a refund for a Google Play purchase

  1. On your computer, go to https://play.google.com/store/account.
  2. Scroll down to "Order History" and find the order you want to return.
  3. To the right of the order, click More More.
  4. Select Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to two business days.

If you have multiple refund requests, repeat these steps for each thing you bought. 

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

Was this article helpful?
How can we improve it?
New to Google Play apps & games? Learn the basics

Learn how to download apps and games to make your Android device uniquely yours.